Common Issues with Orders
Our checkout system will automatically send you a receipt upon successful completion of your purchase. If you did not receive an email receipt, please check your spam filter and be sure your inbox is set to receive email from Lori’s Pins ‘n Needles.
We typically fill orders within 48 hours unless there is a problem with your order or the order was placed during the weekend or during a holiday. In that case, your order is shipped the next business day.
Our standard policy is to ship your order via USPS Priority. Most U.S. customers receive their order within 2 – 4 days. USPS Priority orders can be tracked in the event an order takes longer than expected to arrive.
You Placed An Order But Did Not Receive An Email Receipt Or Your Order
Usually when this situation occurs, we find that more often than not, the customer did not complete the checkout process. Items in your cart are probably still there. (Our system saves your cart whether you are logged in or not, and have not completed your purchase.)
To verify that you completed the checkout process, check the top of the web page to see if there are items in your cart.
If you created an account with us, log into your account and verify that your order is listed under Order History.
Contact the store at (217) 465-5541 to confirm the status of your order.
You Received Your Order But One or More Items Are Incorrect or Missing
In the rare instance when a mistake is made with an order, we will quickly fix the problem. Please contact the store at (217) 465-5541 or send a message by using our convenient contact form.
You Received Your Order But Wish To Return One or More Items
Of course ordering online comes with the risk of an item not meeting your expectation. We try our best to carry only quality items and to provide you with as much information as we can so you can make an informed decision. But occasionally, this happens. In this case, we ask that you review our Policy for Returns for additional information before contacting us.